Fast is useful. Wrong is costly. Organise replies and questions before adding AI.
Start with the basics
A clear profile, greeting, conversation labels and quick replies may be sufficient for modest message volume, without an API integration.
Automate a repeatable workflow
Collect request type, city and preferred time, then hand off to the right person. Never confirm availability without checking, invent a price or request banking details in the conversation.
Keep a human path
If the assistant cannot understand a question or the customer requests a person, stop guessing and hand over. Check Meta’s current policies, pricing and required permissions before enabling platform messages. Terms can change.
Prepared with AI assistance and verification of the cited sources. General guidance; check current platform terms before purchasing.